Shipping Rates
Free shipping on all orders over $100. Orders under $100 ship for a flat rate of $8.95.
Processing & Delivery
Orders are processed within 1-2 business days. Once shipped, delivery typically takes:
- Standard (US): 5-7 business days
- Expedited (US): 2-3 business days (contact us for pricing)
You'll receive a confirmation email with tracking information once your order ships.
International Shipping
We currently ship within the United States. For international orders, please contact us and we'll do our best to accommodate your request.
Returns & Refunds
Your satisfaction matters to us. If you're not completely happy with your purchase:
- Returns accepted within 30 days of delivery
- Items must be unopened and in original packaging
- Refunds processed within 5-7 business days after we receive the return
- Return shipping is the responsibility of the buyer
To start a return, email us at info@purety.com or use the contact form.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery. We'll send a replacement or issue a full refund at no additional cost.
Questions?
Reach out anytime via our contact page. We're here to help.