Return Guarantee & Shipping Information

90 Day Return Guarantee

Shopping is risk-free with our 90-day return guarantee.

While we stand behind all the products in our store, if you are not satisfied with your purchase for any reason, you may return it for a refund within 90 days of purchase.**

To receive a refund of your purchase, simply:

  1. Contact our Customer Success team at 805-500-300 or dr@puretyclinic.com within 90 days of purchase.
  2. Specify your order number and reason for return.
  3. Our Customer Success team will send a return shipping label to the email address included in your profile. NOTE: return labels cost $7.99 and will be deducted from your refund amount once processed.
  4. Medical test kits will be charged a $25 restocking fee.

**Items not eligible for return include: eCourses & eBooks, discounted products, final sale products, partial kits or programs. If you wish to return a kit or bundle/pack of supplements, they must be returned in its entirety. Products must be unused to be eligible for refund. Original shipping charges not included in refund.

90 Day Return Guarantee

Shipping Information

Please Note: We cannot ship to P.O. Boxes.

United States Shipping

Shipping rates are calculated after coupons/discounts and applicable taxes have been applied. Free shipping applies to ground shipping on all US orders placed on orders of $120 or more.

Shipping Time

  • We aim to process orders within 1-2 business days*
  • Overnight, 2 business day, and 3 business day shipping excludes weekends
  • Overnight orders placed prior to 11am CST will arrive the next business day.
  • Overnight orders placed before 11am CST Friday will arrive Monday.

Shipping Location

If shipping to military bases, Hawaii, Alaska, and Puerto Rico, we recommend upgrading to 3-day (or faster) shipping.

Medical Test Kits

  • Will be shipped separately, directly shipped from the testing company.  Requisition forms may be emailed separately for placement into the completed test kit. These test kits are sent via ground shipping.

Online Programs / Special Packaging

  • Online programs, eCourses, and eBooks that do not require shipping will be made available immediately after your order is received.

*Occasional delays may occur due to stock availability, storewide sales, and unforeseeable weather conditions.

International Shipping

Some duty tax fees may apply, however, we cannot predict them in advance. Please refer to your Customs agency for more information. Purety Clinic is not liable for and will not refund any orders lost or confiscated by customs.

Shipping Time

  • We aim to process orders within 1-2 business days*
  • Once processed, international shipments may take 2-6 weeks to arrive. This can vary greatly based on the country and its customs process

Online Programs

  • Online programs, eCourses and eBooks that do not require shipping will be made available immediately after your order is received

    *Occasional delays may occur due to stock availability, storewide sales, and unforeseeable weather conditions.

    Please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. Purety Clinic is not liable for and will not refund any orders confiscated by customs; please note that you are purchasing at your own risk.

    The following countries are ineligible to receive Purety Clinic deliveries per their customs laws and restrictions:

    • Mexico
    • Germany
    • Spain
    • Austria
    • Sweden
    • Poland
    • South Africa